Normalised provider profile
Serviceware
Serviceware combines software, consulting and managed services for digital enterprise services. Its AI-native platform spans enterprise and IT service management, HR and customer services, IT financial management, corporate performance management, knowledge management and field service. Relevant investment considerations include modular adoption, open interfaces, no-code workflows and, according to the provider, deployment as SaaS or on premises. Partner solutions on the Serviceware website continue not to be attributed automatically to Serviceware.
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Publications
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Portal
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Classified
German source titles are translated automatically; titles from English originals remain unchanged. Original publications stay linked directly.
Portfolio focus
AI-native platform architectureAgentic AI and automationNo-code and workflow orchestrationEnterprise and IT service managementHR and customer service managementService catalogue and self-serviceIT financial management, FinOps and TBMCorporate performance managementAI knowledge managementField service managementAPIs, governance and EU hosting
Typical specialist roles
Executive management and transformationCIO and IT leadershipIT and enterprise service managementCFO, IT controlling and FinOpsFinance and corporate performance managementCustomer serviceHR shared servicesKnowledge and process managementTechnical field serviceInformation security and data protectionEnterprise architecture and platform teams
Curated knowledge items
Enterprises and administration · Costs and productivity · CuratedUsing chatbots to deliver efficient self-service successfullyMachine translatedEnterprises and administration · Quality and speed · CuratedAI-based knowledge management for 360° self-service and service performanceMachine translatedEnterprises and administration · Personnel and skills · CuratedKnowledge management: unlock the treasure in your organisationMachine translatedEnterprises and administration · Quality and speed · CuratedArtificial intelligence and automation in knowledge managementMachine translatedEnterprises and administration · Turnover and growth · CuratedThe five key success factors in digital customer serviceMachine translatedEnterprises and administration · Regulation and transparency · CuratedReady for change in digital financeMachine translatedEnterprises and administration · Safety and resilience · CuratedAI-ready? Implement artificial intelligence successfully, securely and sustainablyMachine translatedEnterprises and administration · Regulation and transparency · CuratedSuccessful corporate performance managementMachine translatedEnterprises and administration · Regulation and transparency · CuratedIT cost transparency with IT financial management softwareMachine translatedEnterprises and administration · Costs and productivity · CuratedTen steps to successful IT cost managementMachine translatedEnterprises and administration · Costs and productivity · CuratedSmart IT financial management in a weak economyEnterprises and administration · Quality and speed · CuratedThe AI-native Serviceware platform for digital service excellenceMachine translatedEnterprises and administration · Costs and productivity · CuratedAgentic AI and automation for service processesMachine translatedEnterprises and administration · Quality and speed · CuratedEnterprise service management: AI-native service deliveryMachine translatedEnterprises and administration · Quality and speed · CuratedIT service management (ITSM) softwareEnterprises and administration · Personnel and skills · CuratedHR service management for employee experience and HR processesMachine translatedEnterprises and administration · Turnover and growth · CuratedCustomer service management with AI and self-serviceMachine translatedEnterprises and administration · Regulation and transparency · CuratedIT financial management for transparent IT costs and value contributionsMachine translatedEnterprises and administration · Regulation and transparency · CuratedCorporate performance management for planning and performanceMachine translatedEnterprises and administration · Personnel and skills · CuratedKnowledge management for service, support and self-serviceMachine translatedProduction and products · Quality and speed · CuratedField service management for technical field operationsMachine translated