ALSO UCC: business communication and collaboration

The UCC overview combines telephony, video and chat with consulting and vendor-specific solutions. It mentions Teams and CRM integration and training through the ITK Academy. Resellers and project partners need to define telephony connections, devices, licences and support for each architecture.

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Taxonomic classification

Impact area: Enterprises and administration
Challenge: Costs and productivity
Purchasable solution: Unified communications and integration
Delivery: Vendor solutions, consulting and integration
Lifecycle: Selection, implementation and ongoing use
Source type: Curated
Review status: Editorial review

The classification describes the content and its market position. It is not an endorsement of the provider or solution.